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Word of mouth: How upward social comparisons influence the sharing of consumption experiences
Author(s) -
Suárez Vázquez Ana,
Du Li,
Río Lanza Ana Belén
Publication year - 2020
Publication title -
journal of consumer behaviour
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.811
H-Index - 43
eISSN - 1479-1838
pISSN - 1472-0817
DOI - 10.1002/cb.1902
Subject(s) - admiration , word of mouth , affect (linguistics) , consumption (sociology) , psychology , transactional leadership , social psychology , quality of life research , advertising , sociology , business , communication , medicine , public health , social science , nursing
An outcome of upward social comparisons that has been largely overlooked is its effect on non‐transactional behaviours (i.e., word of mouth). Previous research has identified three different emotional reactions to upward social comparisons: admiration, benign envy and malicious envy. Despite the fact that their effect on consumption has been previously analysed, it remains unclear how these reactions affect word of mouth intention. This study carries out an experimental design that demonstrates that admiration and benign envy positively influence word of mouth behaviour. However, there is no effect of malicious envy on such disposition. The results are sustained under different cultural contexts. The findings shed light on the drivers of word of mouth. They offer guidance to companies for developing more effective strategies to encourage both brand message sharing and consumer‐to‐consumer sharing of consumption experiences.