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The influence of retailer size on consumer responses to social responsibility initiatives
Author(s) -
Green Todd,
Allen Alexis M.,
Peloza John
Publication year - 2018
Publication title -
journal of consumer behaviour
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.811
H-Index - 43
eISSN - 1479-1838
pISSN - 1472-0817
DOI - 10.1002/cb.1720
Subject(s) - corporate social responsibility , business , consistency (knowledge bases) , perception , marketing , liability , social responsibility , public relations , psychology , accounting , political science , geometry , mathematics , neuroscience
The current research demonstrates that retailer size moderates the positive effect of corporate social responsibility (CSR) initiatives on consumer outcomes such as increased purchase intentions and perceptions of CSR. Retailer size is introduced as a factor that leads consumers to respond more positively to small retailers' CSR activities, relative to CSR from large retailers. We also provide support for the ability of consistency/commitment to CSR to serve as a means by which larger retailers can counter their size liability. We replicate and generalize these results across multiple CSR forms. Implications for retail management and future research are discussed.