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Customer service: Time to look in the mirror
Author(s) -
Miles David
Publication year - 2018
Publication title -
campus security report
Language(s) - English
Resource type - Journals
eISSN - 1945-6247
pISSN - 1551-2800
DOI - 10.1002/casr.30395
Subject(s) - session (web analytics) , service (business) , customer service , training (meteorology) , computer science , marketing , psychology , business , world wide web , physics , meteorology
Recently, the university where I am employed mandated that all staff employees have to attend a training session on customer service. Although I believe that I have good customer service skills, I also believed that maybe I could learn some new techniques or ideas that would help me better understand the students of today. I am never opposed to any training, and I went to this training with open eyes.