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A living systems process analysis of a public transit system
Author(s) -
Bryant Denise,
Merker Stephen L.
Publication year - 1987
Publication title -
behavioral science
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.371
H-Index - 45
eISSN - 1099-1743
pISSN - 0005-7940
DOI - 10.1002/bs.3830320405
Subject(s) - transit system , process (computing) , action (physics) , public transport , remedial action , process analysis , remedial education , living systems , systems analysis , transit (satellite) , psychology , process management , business , computer science , transport engineering , engineering , systems engineering , ecology , physics , mathematics education , quantum mechanics , contamination , process engineering , environmental remediation , biology , operating system , artificial intelligence
This article examines how living systems theory can be applied at the level of the organization to assess the effectiveness of an urban public transit authority. Living systems process analysis was utilized to survey and analyze department ratings of information and matter/energy processing. Evaluations were compared among departments which rated high and low on effectiveness criteria, such as meeting goals and objectives. Results showed significant differences between groups on many living system processes, and revealed problems which required remedial action. The methodology and findings of the study are discussed.