Premium
Clarifying the distinction between owners and customers
Publication year - 2001
Publication title -
board leadership
Language(s) - English
Resource type - Journals
eISSN - 1542-7862
pISSN - 1061-4249
DOI - 10.1002/bl.38620015504
Subject(s) - corporate governance , process (computing) , association (psychology) , business , law and economics , sociology , marketing , public relations , political science , psychology , finance , computer science , psychotherapist , operating system
In BL54, John Carver reviewed the ends policy of the fictional American Association of Trekking Outfitters (AATO). (That policy was actually a composite culled from several organizations.) In this issue, Carver critiques a governance process policy of the same make‐believe federation that deals with the question of distinguishing owners and customers. For more information on the owner‐customer distinction, see two articles in BL 18, “Understanding the Special Board‐Ownership Relationship” and “Connecting with the Ownership”.