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Performance feedback and maintenance of staff behavior residential settings
Author(s) -
Arco Lucius,
Birnbrauer Jay S.
Publication year - 1990
Publication title -
behavioral interventions
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.605
H-Index - 34
eISSN - 1099-078X
pISSN - 1072-0847
DOI - 10.1002/bin.2360050307
Subject(s) - psychology , process (computing) , outcome (game theory) , process management , applied psychology , social psychology , computer science , business , mathematics , mathematical economics , operating system
The literature on staff management reveals a problem in maintaining performance after training programs. The research suggests that maintenance will be maximized by providing regular feedback to relevant personnel, and that feedback, even when self‐management procedures are incorporated, should be based on independent observations of client behavior. Outcome measures should indicate changes in client behavior that are valued by staff. There are times, however, when process feedback is also necessary.