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Using Check‐If‐Apply Lists to Improve Communication About Aesthetic Water Issues
Author(s) -
Dietrich Andrea M.,
Burlingame Gary A.
Publication year - 2021
Publication title -
journal ‐ american water works association
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.466
H-Index - 74
eISSN - 1551-8833
pISSN - 0003-150X
DOI - 10.1002/awwa.1689
Subject(s) - key (lock) , check in , taste , computer science , marketing , internet privacy , advertising , business , computer security , engineering , psychology , aerospace engineering , neuroscience
Key Takeaways If not addressed quickly and competently by utility staff, aesthetic issues with water can erode customer trust and confidence. Check‐if‐apply lists are an effective way for utilities to communicate with customers and collect useful information about both water appearance and taste and odor. Making check‐if‐apply lists easily accessible to utility staff and customers is one way to keep aesthetic water issues in check; another is for utilities to track issues and make sure checklists are kept up to date.