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Water Conservation During COVID‐19: View From the Front Lines
Author(s) -
Bracciano David
Publication year - 2021
Publication title -
journal ‐ american water works association
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.466
H-Index - 74
eISSN - 1551-8833
pISSN - 0003-150X
DOI - 10.1002/awwa.1670
Subject(s) - staffing , water conservation , covid-19 , business , prioritization , key (lock) , environmental planning , environmental resource management , public relations , computer science , process management , political science , geography , water resources , computer security , economics , ecology , medicine , management , disease , pathology , infectious disease (medical specialty) , biology
Key Takeaways Early in 2020, when the severity of COVID‐19 became evident, US water utilities implementing conservation programs had to act quickly to determine how to mitigate changes in their conservation programs and staffing. Prioritization and collaboration helped utility staff settle into their new way of working, which included adapting to online connection with customers and each other. These adaptations might lead to permanent changes. Thanks in large part to the power of technology, many water conservation and customer education programs have continued, with interest and participation even increasing in some cases.