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Frameworks for Assessing and Optimizing Utility Operations
Author(s) -
Roth Frank
Publication year - 2020
Publication title -
journal ‐ american water works association
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.466
H-Index - 74
eISSN - 1551-8833
pISSN - 0003-150X
DOI - 10.1002/awwa.1632
Subject(s) - benchmarking , key (lock) , general partnership , process management , computer science , quality (philosophy) , risk analysis (engineering) , performance indicator , quality management , best practice , management science , operations management , business , management system , engineering , marketing , computer security , economics , philosophy , management , finance , epistemology
Key Takeaways The Effective Utility Management framework provides utilities with best practices by helping utility leaders improve system performance through planning, measurement, monitoring, and implementation. Utilities can use AWWA's Utility Benchmarking Survey to advance management expertise to improve efficiency, quality, and effectiveness by addressing gaps, setting priorities, and making changes. The Partnership Programs help utilities assess their operations and develop improvements to address system performance deficiencies. Two case studies show how utilities developed structured action plans for continuous performance improvement with lessons learned in implementing improvement initiatives.