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What Keeps Utility Leaders Up at Night?
Author(s) -
Hughes John,
Brown Randal,
Dettmer Karen,
Donahue John,
Margevicius Alex
Publication year - 2020
Publication title -
journal ‐ american water works association
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.466
H-Index - 74
eISSN - 1551-8833
pISSN - 0003-150X
DOI - 10.1002/awwa.1520
Subject(s) - water utility , key (lock) , business , looming , customer service , sample (material) , service (business) , control (management) , marketing , water supply , computer security , engineering , economics , computer science , management , psychology , environmental engineering , chemistry , chromatography , cognitive psychology
Key Takeaways In December 2019, AWWA held a full‐day workshop with water utility leaders in Chicago on legal challenges in the water sector. Lead issues are still top of mind for utility leaders, including lead service line replacements, sampling protocols, corrosion control, and customer communication. Aging infrastructure is an ongoing concern for many utilities, looming as a potential emergency that affects public health, customer supply, and utility finances. PFAS, and how to sample for it and communicate about it, is a newer concern among utility leaders.