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Central Arkansas Water's Lead Service Line Replacement Program: Investigation, Communication, Implementation
Author(s) -
Sweeney Sharon
Publication year - 2020
Publication title -
journal ‐ american water works association
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.466
H-Index - 74
eISSN - 1551-8833
pISSN - 0003-150X
DOI - 10.1002/awwa.1479
Subject(s) - lead (geology) , service (business) , line (geometry) , telecommunications , business , computer science , geology , marketing , geomorphology , geometry , mathematics
Key Takeaways News coverage of elevated lead levels has caused widespread concern among consumers about lead in their drinking water. In 2016, a multidisciplinary team of Central Arkansas Water (CAW) employees developed a lead service replacement program to improve public health protection. In a concerted effort that included stakeholder engagement, transparent communication with customers, and a deliberate inventory and replacement process, CAW effectively reduced customers’ exposure to lead in drinking water.