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Dude, Where's My Rates? Best (and Worst) Practices in Providing Rate Information Online
Author(s) -
Metzler Jake,
Teodoro Manuel P.
Publication year - 2019
Publication title -
journal ‐ american water works association
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.466
H-Index - 74
eISSN - 1551-8833
pISSN - 0003-150X
DOI - 10.1002/awwa.1215
Subject(s) - computer science
With online access to billing and other customer resources now the rule more than the exception, how well do water and sewer utilities’ websites convey rate information?