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People and places: Bridging the information gaps in refugee integration
Author(s) -
Oduntan Olubukola,
Ruthven Ian
Publication year - 2021
Publication title -
journal of the association for information science and technology
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.903
H-Index - 145
eISSN - 2330-1643
pISSN - 2330-1635
DOI - 10.1002/asi.24366
Subject(s) - refugee , bridging (networking) , information needs , public relations , information system , sociology , service (business) , knowledge management , computer science , internet privacy , political science , business , world wide web , computer security , law , marketing
This article discusses the sources of information used by refugees as they navigate integration systems and processes. The study used interviews to examine how refugees and asylum seekers dealt with their information needs, finding that information gaps were bridged through people and places. People included friends, solicitors, and caseworkers, whereas places included service providers, detention centers, and refugee camps. The information needs matrix was used as an analytical tool to examine the operation of sources on refuge‐seekers' integration journeys. Our findings expand understandings of information sources and information grounds. The matrix can be used to enhance host societies' capacity to make appropriate information available and to provide evidence for the implementation of the information needs matrix.