Premium
User involvement and system support in applying search tactics
Author(s) -
Xie Iris,
Joo Soohyung,
BennettKapusniak Renee
Publication year - 2017
Publication title -
journal of the association for information science and technology
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.903
H-Index - 145
eISSN - 2330-1643
pISSN - 2330-1635
DOI - 10.1002/asi.23765
Subject(s) - computer science , process (computing) , information system , information retrieval , world wide web , user group , computer user satisfaction , knowledge management , human–computer interaction , user experience design , user interface design , engineering , electrical engineering , operating system
Both user involvement and system support play important roles in applying search tactics. To apply search tactics in the information retrieval (IR) processes, users make decisions and take actions in the search process, while IR systems assist them by providing different system features. After analyzing 61 participants’ information searching diaries and questionnaires we identified various types of user involvement and system support in applying different types of search tactics. Based on quantitative analysis, search tactics were classified into 3 groups: user‐dominated, system‐dominated, and balanced tactics. We further explored types of user involvement and types of system support in applying search tactics from the 3 groups. The findings show that users and systems play major roles in applying user‐dominated and system‐dominated tactics, respectively. When applying balanced tactics, users and systems must collaborate closely with each other. In this article, we propose a model that illustrates user involvement and system support as they occur in user‐dominated tactics, system‐dominated tactics, and balanced tactics. Most important, IR system design implications are discussed to facilitate effective and efficient applications of the 3 groups of search tactics.