Premium
User conceptions of trustworthiness for digital archival documents
Author(s) -
Donaldson Devan Ray,
Conway Paul
Publication year - 2015
Publication title -
journal of the association for information science and technology
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.903
H-Index - 145
eISSN - 2330-1643
pISSN - 2330-1635
DOI - 10.1002/asi.23330
Subject(s) - trustworthiness , thematic analysis , computer science , centrality , value (mathematics) , focus (optics) , focus group , domain (mathematical analysis) , world wide web , qualitative research , data science , psychology , internet privacy , sociology , social science , mathematical analysis , physics , mathematics , combinatorics , machine learning , anthropology , optics
Trust is the most important characteristic of digital repositories designed to hold and deliver archival documents that have persistent value to stakeholders. In theoretical models of trust in information, the concept of trustworthiness is emerging as both fundamentally important and understudied, particularly in the domain of digital repositories. This article reports on a qualitative study designed to elicit from groups of end users components of trustworthiness and to assess their relative importance. The study draws on interview data from 3 focus groups with experienced users of the W ashington S tate D igital A rchives. Utilizing thematic analysis and micro‐interlocutor analysis to examine a combination of interview transcripts and video recordings, the study provides a realistic picture of the strength and character of emergent themes that underpin the more general concept of trustworthiness. The study reinforces the centrality of trustworthiness at the individual document level, but calls into question the formulation of trustworthiness as a concept in K elton, F leischmann, and W allace's (2008) I ntegrated M odel of T rust in I nformation.