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The value of user feedback: Healthcare professionals' comments to the health information provider
Author(s) -
Tang David Li,
Bouthillier France,
Pluye Pierre,
Grad Roland,
Repchinsky Carol
Publication year - 2015
Publication title -
journal of the association for information science and technology
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.903
H-Index - 145
eISSN - 2330-1643
pISSN - 2330-1635
DOI - 10.1002/asi.23174
Subject(s) - operationalization , value (mathematics) , computer science , knowledge management , construct (python library) , value of information , health care , resource (disambiguation) , field (mathematics) , perspective (graphical) , information system , data science , computer network , philosophy , mathematics , engineering , epistemology , machine learning , artificial intelligence , pure mathematics , electrical engineering , economics , programming language , economic growth
The construct of value is highly relevant to information. For research on the value of information, S aracevic and K antor (1997) proposed a framework from a value perspective in philosophy. In this report, we substantiate the framework with an updated review of the literature and demonstrate its applicability to understanding the value of user feedback as one type of information. Our field study, in the setting of a health information provider whose information products serve thousands of C anadian healthcare professionals, provides an example of how this value‐of‐information framework can be operationalized for an organization. In addition to the theoretical and methodological contributions, this research adds to the literature by documenting the way that textual feedback data were used to optimize the content of an information resource. This contrasts with published studies that only dealt with the use of quantitative feedback by information providers not involved in content production.