Premium
Developing a service robot for a children's library: A design‐based research approach
Author(s) -
Lin Weijane,
Yueh HsiuPing,
Wu HsinYing,
Fu LiChen
Publication year - 2014
Publication title -
journal of the association for information science and technology
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.903
H-Index - 145
eISSN - 2330-1643
pISSN - 2330-1635
DOI - 10.1002/asi.22975
Subject(s) - service (business) , process (computing) , robot , computer science , service robot , service design , world wide web , digital library , human–computer interaction , humanoid robot , service delivery framework , knowledge management , multimedia , engineering management , engineering , artificial intelligence , business , marketing , art , literature , poetry , operating system
Understanding book‐locating behavior in libraries is important and leads to more effective services that support patrons throughout the book‐locating process. This study adopted a design‐based approach to incorporate robotic assistance in investigating the book‐locating behaviors of child patrons, and developed a service robot for child patrons in library settings. We describe the iterative cycles and process to develop a robot to assist with locating resources in libraries. Stakeholders, including child patrons and librarians, were consulted about their needs, preferences, and performance in locating library resources with robotic assistance. Their needs were analyzed and incorporated into the design of the library robot to provide comprehensive support. The results of the study suggest that the library robot was effective as a mobile and humanoid service agent for providing motivation and knowledgeable guidance to help child patrons in the initially complicated sequence of locating resources.