Open AccessBetter service delivery, more satisfied citizens? The mediating effects of local government management capacity in South Korea
Author(s) -
Shin Geiguen,
Jhee ByongKuen
Publication year - 2021
Publication title -
asia and the pacific policy studies
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.529
H-Index - 14
ISSN - 2050-2680
DOI - 10.1002/app5.316
Subject(s) - decentralization , local government , service delivery framework , business , empowerment , public service , service (business) , government (linguistics) , public good , public administration , economics , economic growth , political science , marketing , microeconomics , market economy , linguistics , philosophy
Abstract Does decentralisation lead to higher citizens' satisfaction with the public services that local governments provide? Despite arguments that decentralisation improves public service delivery, studies have not successfully verified the effects of decentralisation on citizen evaluations of local government services. Given the importance of increased local empowerment in promoting desired public goods, we examine whether the hypothesised advantages of decentralisation on public service delivery still hold when applied to citizens' satisfaction with public services. Specifically, we explore both the direct and indirect impacts of decentralisation on citizens' satisfaction through the mediating impact of the local management capacity in Korea. Based on structural equation modelling, the results indicate that decentralisation has a direct negative impact on public service satisfaction, but its impact is not mediated by local management capacity. Due to Korean citizens' lower expectations regarding decentralisation, citizens' satisfaction is not improved even when local management capacity is increased via higher decentralisation.