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Integrated conflict management programs emerge as an organization development strategy
Author(s) -
Lynch Jennifer
Publication year - 2003
Publication title -
alternatives to the high cost of litigation
Language(s) - English
Resource type - Journals
eISSN - 1549-4381
pISSN - 1549-4373
DOI - 10.1002/alt.3810210505
Subject(s) - mindset , phenomenon , business , conflict management , set (abstract data type) , process management , managing change , public relations , knowledge management , management , political science , computer science , economics , epistemology , law , philosophy , artificial intelligence , programming language
Conflict management systems … [are] apparently an emerging phenomenon in American corporations. … In many companies with strong ADR policies, ADR isn't simply a set of techniques added to others the company uses but represents a change in the company's mindset about how it needs to manage conflict.”