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A non‐adversary solution for employee conflicts
Author(s) -
Robbins Lee,
Deane William
Publication year - 1985
Publication title -
alternatives to the high cost of litigation
Language(s) - English
Resource type - Journals
eISSN - 1549-4381
pISSN - 1549-4373
DOI - 10.1002/alt.3810030805
Subject(s) - adversarial system , adversary , grievance , arbitration , corporation , usable , point (geometry) , business , law and economics , confidentiality , phenomenon , online dispute resolution , dispute resolution , computer science , law , computer security , alternative dispute resolution , political science , economics , physics , geometry , mathematics , finance , quantum mechanics , world wide web
The use of corporate ombuds (“a neutral member of the corporation who provides confidential and informal assistance to employees in resolving work‐related concerns and is outside the normal management control structure”) is a growing phenomenon among large U.S. corporations. In contrast to such classic approaches to dispute resolution as grievance procedures, arbitration, and lawsuits, ombuds use non‐adversary methods. The paper closes with a detailed “idealized design” for an ombuds program usable for comparison with existing systems or as a starting point for the development of new ombuds positions.