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Improving mediation quality: You, too, can do this in your area
Author(s) -
Lande John
Publication year - 2008
Publication title -
alternatives to the high cost of litigation
Language(s) - English
Resource type - Journals
eISSN - 1549-4381
pISSN - 1549-4373
DOI - 10.1002/alt.20224
Subject(s) - mediation , quality (philosophy) , task (project management) , work (physics) , focus (optics) , resolution (logic) , task force , process management , computer science , business , operations management , political science , management , law , engineering , artificial intelligence , public administration , economics , epistemology , philosophy , mechanical engineering , physics , optics
Following up on the recent release of the ABA Section of Dispute Resolution's mediation quality report, task force member and regular Alternatives contributor John Lande, of Columbia, Mo., discusses how to use the report's “Tool Kit for Improving the Quality of Mediation in Your Geographic or Practice Area.” The tool kit is a step‐by‐step guide to holding focus groups that analyze the nitty gritty of mediation work, and producing a study that allows for application.