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Principles for hearing grievances, and an effective response
Author(s) -
Rees Caroline
Publication year - 2008
Publication title -
alternatives to the high cost of litigation
Language(s) - English
Resource type - Journals
eISSN - 1549-4381
pISSN - 1549-4373
DOI - 10.1002/alt.20217
Subject(s) - grievance , focus (optics) , conflict resolution , energy (signal processing) , public relations , resolution (logic) , business , political science , sociology , computer science , law , artificial intelligence , statistics , physics , mathematics , optics
Two CPR Fall 2007 Meeting panelists re‐team to expand their focus on corporate social responsibility and its relationship to conflict resolution. First, John Sherman, of Westborough, Mass., describes why his employer, energy provider National Grid, focuses substantial business efforts on giving communities a voice in its efforts. Caroline Rees, of Cambridge, Mass., examines the need for grievance mechanisms to address inevitable local conflicts. Both authors provide practical advice based on adaptable existing models.