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How ‘please’ and ‘thank you’ prevent conflict—and prevent the need for conflict resolution
Author(s) -
Falvey Jack
Publication year - 2005
Publication title -
alternatives to the high cost of litigation
Language(s) - English
Resource type - Journals
eISSN - 1549-4381
pISSN - 1549-4373
DOI - 10.1002/alt.20081
Subject(s) - conflict resolution , resolution (logic) , simple (philosophy) , political science , sociology , psychology , law , computer science , epistemology , philosophy , artificial intelligence
Jack Falvey , of Londonderry, N.H., discusses two simple steps to preventing business conflict: saying “please” and “thank you.”