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Development, testing, and validation of a patient satisfaction questionnaire for use in the clinical genetics setting
Author(s) -
Zellerino Barbara,
Milligan Sharon A.,
Brooks Ron,
Freedenberg Debra L.,
Collingridge Dave S.,
Williams Marc S.
Publication year - 2009
Publication title -
american journal of medical genetics part c: seminars in medical genetics
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 1.419
H-Index - 101
eISSN - 1552-4876
pISSN - 1552-4868
DOI - 10.1002/ajmg.c.30214
Subject(s) - patient satisfaction , interpersonal communication , patient care , construct (python library) , medical genetics , quality (philosophy) , psychology , construct validity , medicine , clinical psychology , nursing , computer science , social psychology , genetics , philosophy , epistemology , biology , gene , programming language
Patient satisfaction is an important component of assessing quality of care. The purpose of this study is to develop a concise patient satisfaction tool specifically for use in the clinical genetics setting. An international survey identified two domains, “Respect Given” and “Patient Questions Answered” as being important components of satisfaction in the genetic encounter. A working group of professionals assembled a 14‐question pilot questionnaire that was subsequently tested in 13 clinical sites. Nearly 400 responses were used to validate the tool and ultimately construct a 7‐item questionnaire. The 7‐item questionnaire was found to be reliable and valid and addresses two key components of patient satisfaction: technical aspects of care and interpersonal relations. The tool is compared to other patient satisfaction tools developed for use in the clinical genetics setting. A Spanish version is also provided. © 2009 Wiley‐Liss, Inc.