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Reading, readability, and legibility research: Implications for notification letters
Author(s) -
Zimmerman Donald E.
Publication year - 1993
Publication title -
american journal of industrial medicine
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.7
H-Index - 104
eISSN - 1097-0274
pISSN - 0271-3586
DOI - 10.1002/ajim.4700230110
Subject(s) - legibility , readability , medicine , reading (process) , optometry , advertising , linguistics , philosophy , business
Abstract This article defines communication science and then briefly describes three research areas relevant to worker notifications: (1) receiving of notification messages, (2) reading and understanding of notification messages, and (3) influences or effects of notification messages on workers. Next, the article focuses on the reading and legibility research relevant to worker notifications and then provides 16 guidelines for drafting worker notifications. Finally, the article suggests evaluating draft notifications by using one or more of the following: skilled editorial reviews, readability scoring, Cloze techniques, signal stopping techniques, in‐depth personal interviews, focus groups, and usability testing. © 1993 Wiley‐Liss, Inc.