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Tell it to Me Straight : The Benefits (and Struggles) of a Consumer‐driven Assessment Process
Author(s) -
Kaufman Joy S.,
Abraczinskas Michelle,
Salusky Ida S.
Publication year - 2020
Publication title -
american journal of community psychology
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 1.113
H-Index - 112
eISSN - 1573-2770
pISSN - 0091-0562
DOI - 10.1002/ajcp.12373
Subject(s) - health psychology , process (computing) , participatory action research , community based participatory research , citizen journalism , participatory evaluation , qualitative research , psychology , work (physics) , sociology , medical education , public relations , applied psychology , public health , computer science , nursing , medicine , engineering , political science , world wide web , social science , mechanical engineering , anthropology , operating system
Community‐based Participatory Research ( CBPR ), where consumers participate in the design and execution of an evaluation, holds promise for increasing the validity and usefulness of evaluations of services. However, there is no literature comparing methods and outcomes of studies conducted by professional evaluators with those conducted through a consumer‐driven evaluation process. We attempt to fill this gap by presenting the methods and results from a qualitative evaluation conducted by professional evaluators along with one conducted by a team of consumer researchers who engaged in a CBPR process. This paper includes: (a) methods, and findings that emerged from these evaluations each tasked with examining similar issues within the same community; (b) description of the process used to train the team of consumer researchers whose economic and educational backgrounds are different than most evaluators; and (c) lessons learned about how to prepare for and work with common barriers to implementing a CBPR evaluation.