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When bad news happens: Leadership and focus on patients keeps staff morale high
Author(s) -
Knopf Alison
Publication year - 2019
Publication title -
alcoholism and drug abuse weekly
Language(s) - English
Resource type - Journals
eISSN - 1556-7591
pISSN - 1042-1394
DOI - 10.1002/adaw.32357
Subject(s) - lawsuit , medicaid , government (linguistics) , settlement (finance) , public relations , business , political science , health care , psychology , law , finance , philosophy , linguistics , payment
Whether it's a lawsuit by a treatment program with a history of problems suing a national organization (see “AAC sues NAATP for defamation,” p. 8), a settlement by a treatment program with the federal government over fraudulent lab billing (see “Acadia to pay $17 million in OTP lab Medicaid billing fraud,” p. 5) or any number of questionable in terms of fact news stories lambasting treatment, staff are affected. It can be their particular program, or treatment in general, that is involved. How do program managers keep up staff morale during these times? We talked to Nick Stavros, CEO of Community Medical Services in Arizona, and Mark Covall, president and CEO of the National Association for Behavioral Healthcare (NABH), a membership organization of treatment providers.