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Evaluation of special service delivery systems: An organizational domain‐referenced approach
Author(s) -
Maher Charles A.
Publication year - 1980
Publication title -
psychology in the schools
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.738
H-Index - 75
eISSN - 1520-6807
pISSN - 0033-3085
DOI - 10.1002/1520-6807(198001)17:1<60::aid-pits2310170112>3.0.co;2-h
Subject(s) - service delivery framework , domain (mathematical analysis) , context (archaeology) , service (business) , process (computing) , service system , process management , knowledge management , delivery system , management science , psychology , computer science , business , engineering , marketing , mathematical analysis , paleontology , mathematics , biomedical engineering , biology , operating system
An organizational, domain‐referenced approach to evaluation of public school special service delivery systems is offered. Derived from organizational and systems theory, related research in these areas, and the author's experience in special service delivery system evaluation, the framework focuses on the process of service delivery and is seen as useful to the improvement of service delivery within the context of Public Law 94–142. The paper delineates an organizational conception of a “School‐Based Special Service Delivery System,” identifies several “Systemic Domains” in which evaluation can occur, outlines evaluation questions, methods, and procedures relative to each domain, and specifies evaluation information derived from evaluation in each domain. The paper is presented for consideration by school professionals with the hope that it can be adapted by them to their local circumstances.