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When business and government clash: Environmental crisis management in the carpet industry
Author(s) -
Berry Michael A.,
Rondinelli Dennis A.
Publication year - 2000
Publication title -
environmental quality management
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.249
H-Index - 27
eISSN - 1520-6483
pISSN - 1088-1913
DOI - 10.1002/1520-6483(200022)9:4<13::aid-tqem2>3.0.co;2-2
Subject(s) - scrutiny , diplomacy , harm , government (linguistics) , position (finance) , business , stakeholder , sound (geography) , public relations , political science , law , finance , politics , philosophy , linguistics , geomorphology , geology
In an era of increasing stakeholder scrutiny, virtually any company or industry is vulnerable to exaggerated claims of environmental harm against its products. When these claims are picked up by the media, the company can suddenly have a full‐fledged crisis on its hands. That's exactly the position the carpet industry found itself in a few years ago. But, as this article explains, carpet makers were able to fight back effectively using sound science and diplomacy. The carpet industry's experience offers valuable lessons for the entire business community. © 2000 John Wiley & Sons, Inc.