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Information overload and worker performance: a process‐centered view
Author(s) -
Kock Ned
Publication year - 2000
Publication title -
knowledge and process management
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.341
H-Index - 44
eISSN - 1099-1441
pISSN - 1092-4604
DOI - 10.1002/1099-1441(200010/12)7:4<256::aid-kpm79>3.0.co;2-u
Subject(s) - information overload , perspective (graphical) , task (project management) , process (computing) , knowledge management , sample (material) , psychology , perception , productivity , information quality , computer science , phenomenon , qualitative research , information technology , information system , applied psychology , management , sociology , political science , artificial intelligence , world wide web , economics , social science , chemistry , chromatography , neuroscience , macroeconomics , operating system , physics , quantum mechanics , law
The information overload phenomenon has been receiving increasing attention in recent years, particularly in the popular business and information technology literatures. While prescriptions and computer tools have been developed to reduce information overload based on ‘commonsense’ assumptions, few careful research investigations have been conducted. We contribute to filling this research gap with an analysis of quantitative and qualitative information overload perceptions evidence collected from a sample of managers and professionals. Our findings suggest that, contrary to prevalent beliefs, task productivity and outcome quality are not strongly linked with information overload. Additionally, we found that time pressure is a stronger determinant of information overload than amount of information processed. These and other findings are discussed from a process‐centered perspective, and academic as well as organizational implications are explored. Copyright © 2000 John Wiley & Sons, Ltd.