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Managing knowledge within the London taxi cab service
Author(s) -
Skok Walter
Publication year - 2000
Publication title -
knowledge and process management
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.341
H-Index - 44
eISSN - 1099-1441
pISSN - 1092-4604
DOI - 10.1002/1099-1441(200010/12)7:4<224::aid-kpm99>3.0.co;2-2
Subject(s) - tacit knowledge , service (business) , knowledge management , process (computing) , computer science , business , marketing , operating system
This paper examines a fascinating example of a ‘knowledge’ management activity, which has been in existence for the last 140 years. The activity concerns the legal requirement for London taxi cab drivers to learn what is colloquially described as ‘the Knowledge’, which comprises tacit knowledge of London streets and associated places of interest. The paper describes the rigorous procedures for passing ‘the Knowledge’ from theoretical and practical perspectives, and considers current initiatives to reform the process, including a possible role for new technology as a support tool for testing. Copyright © 2000 John Wiley & Sons, Ltd.