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Systematic analysis of business processes
Author(s) -
de Bruin Bert,
Verschut Anneke,
Wierstra Erik
Publication year - 2000
Publication title -
knowledge and process management
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.341
H-Index - 44
eISSN - 1099-1441
pISSN - 1092-4604
DOI - 10.1002/1099-1441(200004/06)7:2<87::aid-kpm71>3.0.co;2-4
Subject(s) - computer science , business analysis , artifact centric business process model , business process , service (business) , knowledge management , resource (disambiguation) , process management , risk analysis (engineering) , business process modeling , business model , management science , data science , business , marketing , economics , computer network , work in process
In the business literature, analysis of business processes aims at certain specific characteristics, such as performance measures, the role of information technology or human resource planning. Business analysts, however, perform the analysis of their processes in the light of a basic problem: they wish to improve customer service or efficiency. It is often unclear how these basic questions relate to the existing analysis theory and techniques. In this paper we present a systematic approach for the analysis of business processes, starting from basic objectives leading to bottlenecks and solutions. Copyright © 2000 John Wiley & Sons, Ltd.