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The Helpful Responses Questionnaire: A procedure for measuring therapeutic empathy
Author(s) -
Miller William R.,
Hedrick Kim E.,
Orlofsky Debra R.
Publication year - 1991
Publication title -
journal of clinical psychology
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 1.124
H-Index - 119
eISSN - 1097-4679
pISSN - 0021-9762
DOI - 10.1002/1097-4679(199105)47:3<444::aid-jclp2270470320>3.0.co;2-u
Subject(s) - empathy , psychology , inter rater reliability , normative , clinical psychology , active listening , reliability (semiconductor) , intervention (counseling) , psychotherapist , developmental psychology , psychiatry , rating scale , philosophy , power (physics) , physics , epistemology , quantum mechanics
The development and evaluation of a measure of accurate empathy is described. The Helpful Responses Questionnaire (HRQ) is a brief free response questionnaire that can be administered to groups. Interrater reliability coefficients for items range from .71 to .91, and reliability for total HRQ scores was found to be .93. HRQ scores rose significantly following a 2‐day workshop on active listening and crisis intervention skills offered in 14 communities. Normative data are reported based on a sample of 190 paraprofessional trainees. Level of empathy was found to be modestly related to respondents' self‐esteem.