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On the relationship of client satisfaction to client characteristics and outcome of treatment
Author(s) -
Willer Barry,
Miller Gary H.
Publication year - 1978
Publication title -
journal of clinical psychology
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 1.124
H-Index - 119
eISSN - 1097-4679
pISSN - 0021-9762
DOI - 10.1002/1097-4679(197801)34:1<157::aid-jclp2270340134>3.0.co;2-e
Subject(s) - psychology , outcome (game theory) , scale (ratio) , customer satisfaction , patient satisfaction , regression analysis , relation (database) , social psychology , clinical psychology , statistics , medicine , nursing , computer science , marketing , data mining , physics , mathematics , mathematical economics , quantum mechanics , business
Administered to former psychiatric patients a client satisfaction scale and two general questions about satisfaction with hospitalization. Regression analyses that used the client satisfaction measures as dependent variables indicated that the client satisfaction scale was related more to other treatment outcome measures, especially length of stay and goal attainment. The two general questions on satisfaction had correlated highly with each other, but little relation to other outcome measures. The need for a clearer definition of client satisfaction is discussed.