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Use of the MMPI to predict effective hotline workers
Author(s) -
Evans David R.
Publication year - 1977
Publication title -
journal of clinical psychology
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 1.124
H-Index - 119
eISSN - 1097-4679
pISSN - 0021-9762
DOI - 10.1002/1097-4679(197710)33:4<1113::aid-jclp2270330443>3.0.co;2-s
Subject(s) - hotline , minnesota multiphasic personality inventory , checklist , psychology , clinical psychology , social psychology , personality , computer science , cognitive psychology , telecommunications
The present study investigated the use of the MMPI to discriminate between two groups of hotline volunteers: those who after training would become effective interviewers and those who would not. Effective interviewers were defined as those who emitted 40% or more good responses when they were responding to a crisis call. The criterion measure employed was the Therapist Error Checklist. When a specification equation based on standard MMPI scales was used, 91% of effective interviewers and 90% of ineffective interviewers were identified correctly.