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Quality values, attitudes, and behavioral predispositions of employees in Mexico, Australia, and the United States
Author(s) -
Pavett Cynthia M.,
Whitney Gary
Publication year - 1998
Publication title -
thunderbird international business review
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.553
H-Index - 37
eISSN - 1520-6874
pISSN - 1096-4762
DOI - 10.1002/(sici)1520-6874(199811/12)40:6<605::aid-tie6>3.0.co;2-d
Subject(s) - total quality management , salient , quality (philosophy) , social psychology , cultural values , psychology , sociology , political science , social science , marketing , law , business , epistemology , philosophy , service (business)
This study examined cultural differences in total quality management (TQM) values, attitudes, and behavioral predisposition. The first part of the study reviews the TQM literature to highlight the importance of individual‐level constructs, define salient attitudes and values that impact quality, and theorize about the impact of culture on TQM philosophy. Cultural distance is described and used as the basis for hypothesizing about similarities and differences in TQM values among respondents from climatically similar regions of Mexico, Australia, and the United States. Results provided mixed support for the hypothesized differences in quality values between culturally distant countries. The data imply that quality‐related values, attitudes, and behavioral predispositions may transcend national borders. ©1998 John Wiley & Sons, Inc.