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The impact of social support on salesperson burnout and burnout components
Author(s) -
Sand Gilbert,
Miyazaki Anthony D.
Publication year - 2000
Publication title -
psychology and marketing
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 1.035
H-Index - 116
eISSN - 1520-6793
pISSN - 0742-6046
DOI - 10.1002/(sici)1520-6793(200001)17:1<13::aid-mar2>3.0.co;2-s
Subject(s) - burnout , psychology , social psychology , job satisfaction , coping (psychology) , social support , construct (python library) , applied psychology , productivity , clinical psychology , computer science , economics , macroeconomics , programming language
Previous research has shown that salesperson burnout affects sales productivity, employee retention, and job satisfaction. Although burnout has often been conceptualized as a multiple‐component construct, research typically has approached the efficacy of burnout reduction techniques by using overall measures of burnout rather than by examining the effects of such techniques on individual burnout components. The present research investigates how social support and choice of coping strategy relate to burnout components, illustrating the need to consider such components when conducting burnout‐related research. © 2000 John Wiley & Sons, Inc.