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Modeling real‐world information seeking in a corporate environment
Author(s) -
Narayanan S.,
Bailey William,
Tendulkar Juee,
Wilson Karen,
Daley Raymond,
Pliske Daniel
Publication year - 1999
Publication title -
human factors and ergonomics in manufacturing and service industries
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.408
H-Index - 39
eISSN - 1520-6564
pISSN - 1090-8471
DOI - 10.1002/(sici)1520-6564(199921)9:2<203::aid-hfm5>3.0.co;2-3
Subject(s) - computer science , domain (mathematical analysis) , field (mathematics) , process (computing) , human–computer interaction , task (project management) , information system , information seeking , cognitive models of information retrieval , cognition , data science , knowledge management , world wide web , systems engineering , engineering , information retrieval , search engine , human–computer information retrieval , mathematical analysis , mathematics , electrical engineering , neuroscience , biology , pure mathematics , operating system
Designing effective electronic information systems in real‐world applications is a complex endeavor. Several factors, including the user's cognitive capabilities and limitations, the work domain and task constraints, and the content and form of the electronic medium, influence the interactive information‐seeking process. This article presents an approach to model real‐world information seeking in a corporate environment. Our approach uses self‐reported user questionnaires, field studies of real‐world professionals searching for information, and cognitive modeling techniques. This article presents modeling methodology, modeling results, and an overview of applying results to the design of human‐centered interfaces used in a real‐world electronic information system. © 1999 John Wiley & Sons, Inc.