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Change and measurement in applied ergonomics
Author(s) -
Drury Colin G.
Publication year - 1997
Publication title -
human factors and ergonomics in manufacturing and service industries
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.408
H-Index - 39
eISSN - 1520-6564
pISSN - 1090-8471
DOI - 10.1002/(sici)1520-6564(199723)7:4<253::aid-hfm1>3.0.co;2-2
Subject(s) - business process reengineering , context (archaeology) , process (computing) , human factors and ergonomics , analogy , process management , industrial engineering , process industry , business process , risk analysis (engineering) , engineering , computer science , manufacturing engineering , knowledge management , work in process , operations management , poison control , business , medicine , paleontology , linguistics , philosophy , environmental health , lean manufacturing , biology , operating system
Implemented change is the raison d'être of applied industrial human factors. Change is also recognized as a continuing process within industry, where processes such as continuous improvement and business process reengineering are used. Both in the broader industrial context and in ergonomic practice, the change process needs to be measurement driven. This article examines the relationships between the various levels of change in industry, using a control analogy. Measurement processes appropriate at different functional levels are derived, and illustrated with a case study of evaluating a corporate‐wide ergonomics program. © 1997 John Wiley & Sons, Inc.