Premium
Soft issues in IS projects: lessons from an SME case study
Author(s) -
Taylor M. J.,
DaCosta J. L.
Publication year - 1999
Publication title -
systems research and behavioral science
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.371
H-Index - 45
eISSN - 1099-1743
pISSN - 1092-7026
DOI - 10.1002/(sici)1099-1743(199905/06)16:3<263::aid-sres257>3.0.co;2-w
Subject(s) - soft systems methodology , key (lock) , knowledge management , process management , information system , business , computer science , management science , engineering , management information systems , computer security , electrical engineering
The vast majority of the reported case studies of the use of soft systems methodology (SSM) concern themselves with large organizations. In this paper we examine a case study concerning the use of SSM in a small to medium enterprise (SME). The key consideration of this paper is that regardless of whether it be used in a small or large organization, by dealing with ‘problematical situations’ as opposed to problems, SSM enables a more thorough investigation of information systems needs to be performed. The political arena in an SME can be just as complex as within a large organization, and therefore SSM is just as appropriate in an SME environment as in a large organization environment. Copyright © 1999 John Wiley & Sons, Ltd.