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TQM and strategic change
Author(s) -
Ho Samuel K. M.
Publication year - 1999
Publication title -
strategic change
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.527
H-Index - 16
eISSN - 1099-1697
pISSN - 1086-1718
DOI - 10.1002/(sici)1099-1697(199903/04)8:2<73::aid-jsc408>3.0.co;2-t
Subject(s) - total quality management , excellence , business process reengineering , business , management , marketing , economics , political science , service (business) , lean manufacturing , law
The fundamentals of TQM are revisited for providing a relevant perspective on business excellence. Judging from the experience of the Japanese TQM movement, there is a need for a strategic approach towards TQ. A model called TQMEX standing for TQM Excellence Model has been developed based on sound TQM practices. The theoretical background, personal experience and results of an intensive questionnaire survey conducted in Hong Kong, Japan and the UK have highlighted the importance of the Japanese 5‐S, BPR, QCC, ISO 9000 and TPM on TQM practice. The findings are useful for firms wanting to benchmark against the business excellence of leading firms which have survived and grown despite the two global oil crises and the recent Asian financial turmoil. Copyright © 1999 John Wiley & Sons, Ltd.