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Introducing a 360 degrees performance evaluation
Author(s) -
Cheung Gloria S. Y.
Publication year - 1999
Publication title -
strategic change
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.527
H-Index - 16
eISSN - 1099-1697
pISSN - 1086-1718
DOI - 10.1002/(sici)1099-1697(199903/04)8:2<111::aid-jsc411>3.0.co;2-3
Subject(s) - process management , business , service (business) , customer orientation , mechanism (biology) , marketing , performance management , total quality management , strategic planning , operations management , service provider , computer science , economics , philosophy , epistemology
360° Performance evaluation is a strategic tool for reviewing the continuing health of organizational performance. It helps in service planning and objectives setting. Objective and subjective feedbacks from the providers, the givers and the users form the basis of evaluation. Service should be operated with the marketing concept of customer orientation. A total integrated matrix management system is reinforced. This evaluation mechanism serves as a spring board to TQM. Copyright © 1999 John Wiley & Sons, Ltd.