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New age efficiency and demands on organizations
Author(s) -
Karlöf Bengt
Publication year - 1996
Publication title -
strategic change
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.527
H-Index - 16
eISSN - 1099-1697
pISSN - 1086-1718
DOI - 10.1002/(sici)1099-1697(199601)5:1<43::aid-jsc211>3.0.co;2-a
Subject(s) - benchmarking , productivity , business , function (biology) , industrial organization , quality (philosophy) , customer satisfaction , process (computing) , total quality management , marketing , value (mathematics) , public sector , process management , operations management , economics , service (business) , computer science , economy , economic growth , philosophy , epistemology , evolutionary biology , machine learning , biology , operating system
The article argues that efficiency is a function of customer‐perceived value and productivity. Large areas of management decision making equate to a planned economy, because managers have to buy products and services from other parts of their own organizations. High levels of integration, as seen in many public sector businesses, tend to lead to inefficiencies. The growth of new methods, such as total quality management, business process re‐engineering, benchmarking, etc, all aim at promoting efficiency.