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Responding to process changes
Author(s) -
Caulcutt Roland
Publication year - 1996
Publication title -
quality and reliability engineering international
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.913
H-Index - 62
eISSN - 1099-1638
pISSN - 0748-8017
DOI - 10.1002/(sici)1099-1638(199601)12:1<55::aid-qre982>3.0.co;2-e
Subject(s) - statistical process control , control chart , process (computing) , computer science , process capability , control (management) , process management , work in process , operations management , engineering , artificial intelligence , operating system
Many companies use statistical process control charts to detect changes, to find the causes of the changes and to restore the process to normal operation. This paper describes other ways in which people respond to change indications from control charts and suggests that a company needs to be organized so that the charts facilitate process improvement, not just process control.