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Unanswered questions in service provision for modernizing states
Author(s) -
Girishankar Navin
Publication year - 1998
Publication title -
public administration and development
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.574
H-Index - 44
eISSN - 1099-162X
pISSN - 0271-2075
DOI - 10.1002/(sici)1099-162x(199812)18:5<495::aid-pad38>3.0.co;2-t
Subject(s) - public administration , politics , goods and services , service delivery framework , public sector , administration (probate law) , process (computing) , service (business) , public service , economics , economic justice , private sector , business , public relations , marketing , political science , economic growth , law , market economy , economy , operating system , neoclassical economics , computer science
In ‘Innovations in the provision of public goods and services’ (Pinto, R. (1998). Public Administration and Development , 18 (4): 387–397), Pinto contributes to the ongoing policy debate on service provision in two important ways. First, he points out that service provision reform is a complex, evolutionary process that is at once political and economic. Second, he argues that public management and administration, rather than becoming obsolete, will have to become more naunced and refined as governments increasingly allow private sector and citizen participation in the delivery of services. Both these propositions could be further developed by acknowledging the ongoing redefinition of what makes services ‘public’. Governments in developing countries will successfully redefine the ‘public’ character of services only when they resolve the enduring trade‐offs between efficient delivery and distributive justice, between the roles of citizen and consumer. Copyright © 1998 John Wiley & Sons, Ltd.