Premium
Justifying knowledge management investments
Author(s) -
Foster Faren
Publication year - 1999
Publication title -
knowledge and process management
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.341
H-Index - 44
eISSN - 1099-1441
pISSN - 1092-4604
DOI - 10.1002/(sici)1099-1441(199909)6:3<154::aid-kpm41>3.0.co;2-a
Subject(s) - gauge (firearms) , business , knowledge management , computer science , history , archaeology
One of the most perplexing problems in Knowledge Management today is how to build business cases for KM projects. Although it is argued that knowledge itself cannot be measured, this article describes the sometimes creative methods companies are using to cost justify KM projects before they are undertaken and gauge their benefits once they are underway. Copyright © 1999 John Wiley & Sons, Ltd and Cornwallis Emmanuel Ltd.