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Reengineering comes to the nonprofit sector: A case study of Goodwill Industries of the Laurel Highlands Incorporated
Author(s) -
Rodger James A.
Publication year - 1999
Publication title -
knowledge and process management
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.341
H-Index - 44
eISSN - 1099-1441
pISSN - 1092-4604
DOI - 10.1002/(sici)1099-1441(199903)6:1<9::aid-kpm49>3.0.co;2-5
Subject(s) - goodwill , business process reengineering , business , accounting , marketing , lean manufacturing
The purpose of this study was to investigate how a not‐for‐profit company approaches reengineering and adopts the principles of business process redesign. Goodwill Industries of the Laurel Highlands Incorporated (GILHI) was the company chosen for the case study. Data were gathered via in‐depth interviews with five GILHI executives. Observation and company documentation were also sources of data. Analysis of the data helped the authors to enumerate several lessons that other not‐for‐profit organizations can follow to benefit from GILHI's experiences. Hopefully, this study will also benefit academics, by illustrating the importance of in‐depth case study research on a dynamic and complex phenomenon such as reengineering. Copyright © 1999 John Wiley & Sons, Ltd and Cornwallis Emmanuel Ltd.