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Business process change: a coordination mechanism approach
Author(s) -
Raghu T. S.,
Chaudhury A.,
Raghav Rao H.
Publication year - 1998
Publication title -
knowledge and process management
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.341
H-Index - 44
eISSN - 1099-1441
pISSN - 1092-4604
DOI - 10.1002/(sici)1099-1441(199806)5:2<87::aid-kpm21>3.0.co;2-0
Subject(s) - mechanism (biology) , process management , process (computing) , business , computer science , business process , knowledge management , work in process , marketing , epistemology , philosophy , operating system
We study business in terms of the coordination mechanisms encapsulated within the business processes. Our framework for studying the coordination mechanisms consists of our aspects, namely, the decision structure, information structure, workflow structure and agency structure. The research integrates various literature streams to develop this descriptive framework. We present examples drawn from the financial industry utilizing the framework. Some future research directions to understand and analyze business processes using the coordination approach are discussed. © 1998 John Wiley & Sons Ltd. and Cornwallis Emmanuel Ltd.