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The effects of performance attributions and outcome dependence on leader feedback behavior following poor subordinate performance
Author(s) -
Moss Sherry E.,
Martinko Mark J.
Publication year - 1998
Publication title -
journal of organizational behavior
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 3.938
H-Index - 177
eISSN - 1099-1379
pISSN - 0894-3796
DOI - 10.1002/(sici)1099-1379(199805)19:3<259::aid-job839>3.0.co;2-t
Subject(s) - attribution , psychology , outcome (game theory) , negative feedback , social psychology , latency (audio) , computer science , microeconomics , economics , telecommunications , physics , quantum mechanics , voltage
While feedback is considered to be among the most effective motivational tools available in organizations, there is substantial evidence that leaders are often poor sources of feedback. Following poor subordinate performance, leaders have been shown to avoid providing feedback, delay providing feedback, and distort feedback to make it less negative. While these findings are strong, there is evidence that this ‘mum’ effect may be limited by certain boundary conditions. A 2×2 experimental study was designed to determine the extent to which leader performance attributions (effort and ability) and outcome dependence (high and low) affected the frequency, latency, and type of feedback provided to poor performers. The results suggest that the feedback offered to poor performers by leaders is significantly affected by both performance attributions and outcome dependence. © 1998 John Wiley & Sons, Ltd.