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A Process Perspective and Multicriteria Approach in Decision‐Aiding Contexts
Author(s) -
Norese Maria Franca
Publication year - 1996
Publication title -
journal of multi‐criteria decision analysis
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.462
H-Index - 47
eISSN - 1099-1360
pISSN - 1057-9214
DOI - 10.1002/(sici)1099-1360(199606)5:2<133::aid-mcda100>3.0.co;2-k
Subject(s) - implementation , structuring , computer science , process (computing) , process management , identification (biology) , representation (politics) , constructive , management science , perspective (graphical) , action (physics) , principal (computer security) , plan (archaeology) , frame (networking) , operations research , software engineering , artificial intelligence , engineering , business , political science , botany , physics , finance , quantum mechanics , politics , law , biology , operating system , history , telecommunications , archaeology
This paper illustrates the underlying structures and logic of a multicriteria modelling and validation process, using the case study of an intervention on behalf of a regional Government in Italy. The hospital service emergency department reorganization was investigated in interaction with the many actors involved in the implementations of a previous regional plan. The principal elements of the modelling were: (1) the representation and structuring of opinions, proposals and implementations of actors involved in the organizational change process and/or in the plan implementation process; (2) the identification and representation of situation types by the elaboration of multidimensional reference profiles in relationship to different interpretations of the emergency treatment; (3) the development of multidimensional models related to the different profiles and the formulation of hypotheses on the evolution of models in a constructive approach. Basic elements of an interactive procedure applied to the model validation process and to the development of a validated reference frame for organizational action are also presented.